- We do ask that our clients provide the following supplies to avoid cross contamination between homes: vacuum cleaner and toilet brush.
Otherwise,Cleaning for Life provides all of the tools and supplies that our technicians need to clean your home, including scrub brushes, cleaning solutions, and freshly-washed cleaning cloths. If you would prefer to supply your own cleaning products, please contact the office at least one business day in advance of your scheduled cleaning.
For most homes, we assign a single cleaning technician, although we may schedule additional cleaners for larger jobs.
Our team is excited to come and service your home but a little help from you will go a long way toward getting the perfect clean. Before we arrive, please pick up excess clutter, move any fragile items out of the way, and empty the sinks so that our cleaning technicians can safely access all the surfaces in your home. We will clean around your possessions rather than move them.
During the warmer months, it is important that our technicians be able to work in safe temperatures. Please be aware that they may set the air conditioning to as low as 77 degrees Fahrenheit while working in your home and will reset it to your preferred setting before they leave.
Other than that, just secure any pets and make sure that we will be able to enter your home at the scheduled date and time. We know what to do after that!
Our cleaning technicians are thoroughly screened and vetted before hiring. While in your home, they are very careful to protect any fragile objects, and will not open drawers, cabinets, closets, or rooms with closed doors without permission. Sometimes accidents can happen, so please see our breakage policy for more information.
If you have delicate or irreplaceable items, please put them in a closed area or let us know which areas are off limits. And always secure any jewelry, cash, and weapons.
Even though our clients are very fond of the cleaners that come, we cannot guarantee which employee will be at your home on any given cleaning day however, we try to keep the same tech.
We take time to certify every employee in company cleaning standards and also conduct background checks, in-person interviews, and paid training for every employee, and we guarantee that you’ll love what they do for your house.
If you are not home when the cleaning teammate arrives and have not provided access information in advance, we will contact you and request a way to enter, such as a garage code or hidden key.
If the cleaning teammate cannot gain access or is turned away at the door, we will charge you a lockout fee up to 100% of the full cost of the cleaning to compensate our cleaning technicians for the lost time.
You choose the date of your cleaning service during your initial scheduling and we will follow up with a confirmation email. We will also send you a reminder the day before each cleaning with the arrival window and the name and a photograph of the employee assigned to your home. The cleaning technician will arrive within that three-hour arrival window. For example, if the arrival window is 11 a.m.–2 p.m., the cleaner may arrive as early as 11 a.m. or as late as 2 p.m. to begin cleaning. If you will not be home when the cleaning technician arrives, simply contact our office at 224-607-5500 to give entry instructions.
Pets are a part of the family! During service we recommend that you keep your pet somewhere they will be comfortable — not all of our furry friends like the sound of vacuums or unfamiliar people in their space. Let us know how you'd like to handle your pet ahead of time to keep them safe and happy.
If you are not going to be home, please provide a key, door code or garage code.
Please turn off any alarms to prevent them from going off accidentally and tell us if there are any exceptional circumstances that our technicians should know about, such as unsecured pets. Our technicians will lock up after themselves when they leave.
If your cleaning time is expected to last longer than we estimated, you will receive a call from the office. We will notify you of the expected finish time and receive verbal authorization to continue the cleaning and charge for the extra cleaning time at a rate of $50/hr.
Our employees take the utmost care in cleaning, however, if one of our employees accidentally breaks an item a note will be left, and our office manager will call you to find out the value of the item and you will be compensated.
We understand there may be times when you have a change of plans. We need a 48-hour notice to reschedule or cancel. If no prior notice is given and we send out a team to clean, we do have a lockout fee up to 100% of the full cost of the cleaning to compensate our cleaning technicians for the lost time.
If you or your family members are ill please let us know as soon as possible. Depending on the circumstances, cleanings will need to be rescheduled and for others we can arrange a plan for the cleaning to still take place. We still take covid precautions to ensure the wellbeing of our team and other clients.
We are a fully bonded and insured cleaning service. We carry insurance for our employees and for the work that we do in your home. We also guarantee 100% customer satisfaction. If you are not satisfied with your cleaning, let us know, and we will do our best to make things right.